Click on the link above (question mark) to go to our online form to ask us a tax question.
We will provide an email quote on the same day based on the complexity of the question asked.
Let us know via email if you wish us to proceed with your answer.
Payment is due if you wish us to go ahead and prepare your answer. Acceptable payment methods are credit card, bank transfer or Paypal.
We will get back to you with an answer after payment has been received and within 24 hours to 48 hours depending on the complexity of your question.
If you need clarification on our answer we are happy to assist with no further charge.
We will be as detailed as needed due to the scope and nature of the question.
Additional questions and ‘What If’ scenarios may lead to further fees.
You will be issued with a PDF tax receipt upon payment (claimable as a tax deduction).
* Please also read our Q & A below if you require further information on our process.
This service is available if you are not a current client and have a tax related question.
YES! You can send a message at any time although to receive an answer within 24 hours please post your question anytime Monday to Friday. Send your question before 2pm on Friday to receive an answer on Saturday otherwise questions will be answered the following Monday. If you send an email on or before a public holiday, your answer or quote will be emailed the next business day.
Some questions may not be able to be answered. There will be no charge for these questions. Only general superannuation questions can be answered as we do not employ a superannuation specialist in this office.
Please note: More detail may be required so make sure you include all the information you can regarding your circumstances or it may take longer than 24 hours to respond. We will email you if further information is required.
We will provide you with an answer to your question via your preferred email address. Depending on your question, relevant website links and reference material may also be included to further your reading.
If you need clarification on our answer we are happy to assist with no further charge. We will be as detailed as needed due to the scope and nature of the question. Further ‘What If’ scenarios may lead to further fees.